Advocacy Services

Looking after your best interests

About Advocacy Services

Otway Health offers Advocacy services to keep you informed and support you in making your own decisions.

What is advocacy?

Advocacy is the process of standing alongside an individual who is in need of support, and speaking out on their behalf in a way that represents their best interests, even if that cause or interest does not necessarily coincide with the advocate’s own beliefs, opinions, conclusions or recommendations.

Advocating for an individual is a powerful way to demonstrate support for that person. Advocates stand behind the individual to:

  • support the person to be heard
  • inform the person about their options
  • link the person with appropriate services
  • inform the person of their rights and
  • responsibilities in receiving services
  • act, speak or write on the person’s behalf

What is an advocate?

An advocate is someone who stands beside you and works solely on your behalf, and at your direction. They listen to your concerns, give you information and speak up for you if you want them to. Before taking action, they will seek your permission. Otway Health clients are able to nominate a person of their choice to act as their advocate.

Advocacy Services Available

Colac Otway Region Advocacy Services (CORAS)
50 Rae Street,
Colac Victoria 3250
Phone: (03) 5232 1009
www.coras.com.au

Senior Rights Victoria
Level 4, 533 Little Lonsdale Street
Melbourne Victoria 3000
Phone: 1300 368 821
www.seniorsrights.org.au

Elder Rights Advocacy
8/167 Queen Street
Melbourne Victoria 3000
Phone: (03) 9602 3066 or 1800 700 600
www.era.asn.au

Office of the Public Advocate
1/204 Lygon Street
Carlton Victoria 3053
Phone: 1300 309 337
www.publicadvocate.vic.gov.au

Learn more about this service

Contact Us

For further information about this service please contact us during Reception Hours by phone: (03) 5237 8500 or email: otwayhealth@swarh.vic.gov.au

Brochure

For more information about this service please download the brochure.

URGENT CARE 24/7

Urgent Care is available 24 hours per day, 7 days per week, with a team of medical and nursing professionals able to provide first line treatment and care.
In the event of an emergency, always call 000.

CONTACT US

General Enquiries
Phone: (03) 5237 8500
Email: otwayhealth@swarh.vic.gov.au 
PO Box 84, 75 McLachlan Street,
Apollo Bay Victoria 3233, Australia

RECEPTION HOURS

Monday – Thursday: 9.00am – 5.00pm
Friday: 9.00am – 4.00pm
Weekends and Public Holidays: Closed

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