Urgent Care

24 hours per day. 7 days per week.

About Urgent Care

Urgent Care is available at Otway Health 24 hours per day, 7 days per week, with a team of medical and nursing professionals able to provide first line treatment and care.

Larger health services in the city and big regional towns have Emergency Departments. Smaller rural health services, such as Otway Health, have Urgent Care Units that provide care for minor injuries and illness.

In an emergency, Urgent Care Units can provide resuscitation and limited life support to patients n a critical condition, before the patient is transferred to a larger hospital.

The Urgent Care Model at Otway Health

Otway Health’s Urgent Care model embraces the use of health professionals such as Medical Officers, Nurse Practitioners, Nursing Staff, Telehealth and state-of-the-art technology. Together, they form a collaborative, professional and expert partnership in managing your health.

What is a Nurse Practitioner?

A Nurse Practitioner is a registered nurse with the qualification of Masters of Emergency Nursing with some choosing to further undertake a PhD in Emergency Nursing. They can provide first line emergency treatment for patients of all ages presenting with acute or chronic health conditions.

Nurse Practitioners provide comprehensive services including assessment and diagnosis of your health conditions, initiate x-rays, blood tests and referrals to other health practitioners. They are also qualified to perform minor procedures such as suturing, wound management and can independently prescribe a wide range of medications. Nurse Practitioners also undertake clinics and deliver advanced training to our nursing staff.

What is Telehealth?

Telehealth is a state-of-the-art service that uses video technology to link directly with emergency physicians at Barwon Health. This allows our medical team to directly liaise with Barwon Health Emergency Department to assess and treat an array of presentations including head and neck injuries, wounds, urinary tract infections, dog bites, chest pain and irregular heart rate.

Tips for managing your health should an emergency arise.

  • Always call triple zero (000) in the event of an emergency
  • Keep up-to-date ambulance cover for you and/or your family


24 hours per day. 7 days per week.

How to present

Present at Otway Health Urgent Care where you will be triaged by our medical team.


If you are not a holder of an Australian Medicare Card, a Student Visa, or from a country which has Reciprocal Rights in Australia, the following fees will apply:

  • $480.00 for an Urgent Care Presentation
  • $1,400.00 for an Acute Admission and Overnight Stay

You will be asked for payment in advance prior to treatment and you will be provided with a receipt and a letter for your insurance company with details of treatment provided.

Patients transferred by ambulance for further medical treatment are responsible for all ambulance fees.

Learn more about this service

Contact Us

For further information about this service please contact us during Reception Hours by phone: (03) 5237 8500 or email: otwayhealth@swarh.vic.gov.au

In the event of an emergency, always call 000.

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